Dockmaster Training Check List Please enable JavaScript in your browser to complete this form.Getting StartedBBSI Application and Hire paperworkCombination to Dock OfficeKeys to boats and officeFacility /Office Security BriefingDress CodeCBC Employee HandbookEmployee Payroll ExplainationEmployee Time SheetsMonthly Dock Staff ScheduleText General Manager Open and Close DocksCommunicate with oncoming Dock MasterWork Place Safety BriefingVADGIF Boat Safety TrainingOn The Water TrainingArea Knowledge TrainingMember Breaks down on a boat trainingBoat Usage by Staff PolicyGeneral Marina Conduct BriefingCustomer Service GuidelinesRESNET Account Set upDrop Box AccessE-mail Account SetupUnderstand members Rights and ResponsibilitiesDock OperationsDaily Club Opening Ck ListFloat Plan check OutFloat Plan check InCheck Daily member Boat ScheduleUnderstand Spur of the moment reservationsUnderstand Forein reservationsHelp Forein reservations locallyUnderstand After Hours PolicyUnderstand incedent reportingCheck Weather, WundergroundUnderstand weather canceling processUnderstand Weather Small Craft Advisory PolicyHow to answer PhonesCarry members gear to vessleBoat FuelingCleaning vessles looking in all compartmentsCleaning under seatsHow to Wash VessleHow to Wax VesslesHow to clean and protect canvassHow to clean and protect Eisen GlassHow to Tie a boat to the DockDaily Closing Check ListUnderstand Cleaning supplies usedUnderstand Lubricants UsedMembers information securityUnderstand how to get a boat early in the morningCheck Servicing Daily, oil, steer, gear, coolant, trimLearn Boat Systems and Performance31SR27SRDB26SRDB24SRCruiser26 Maxum25 Chapp Deck26 Seapro24 Seahunt24 GradyWhiteT-3Understand servicing requirements on each vessle24SRCruiser26 Maxum26 Seapro24 Seahunt24 GradyWhiteT-324 Manitou230 Suncoast18 KeywestUnderstand Boat Maintenece and InspectionPerform weekly inspections using worksheetsChange OilTest batteriesRemove/Inspect/Reinstall propsCk RegistrationsCk Fishing LicenseCk Safety Gear on vesslesCk USCGA InspectionInspect / Change VHF RadioInspect / Change Am-FM RadioInspect / Change Bilge PumpInspect / Change Water Impeller on I/OInspect / Change Nav LightsInspect / Change HornsInspect / Change Fresh Water PumpsInspect / Change Raw Water PumpsInspect / Change Baitwell PumpsInspect / Change courtesy lightsBoat BreakdownRestart proceeduresCustomer SupportCustomer SafetyEnsure Boat AnchoredEmergency Proceedures, fire, sinking,Contacting USCGContacting Tow Company, Seatow/Boat Tow USHow to Find Customers Whom are lostCustomers Caught in Fog or DarkCustomers Caught in StormsCustomers Whom Have Anchor StuckCustomer who have grounded vessleCustomers whom have alarmsCustomers whom need medical helpTow Vessle (Bow To Stern)Tow Vessle (Hip Tow)Customer InteractionComplaintsDamage to VesslesAvailability of vesslesBillingFuel problemsPaying for fuelGiving Free GasUpchannel customer complaintsTaking accountability for situation cradle to graveEquipmentLearn Tools Hand Tools AvailableLearn Battery TesterLearn Battery ChargerLearn Oil Change KitLearn temp Gun OperationLearn Oil filter toolsLearn Prop Nut ToolsLearn Buffer useLearn 12Volt Test Light OperationLearn 12 Volt Multi Meter OperationLearn Dock Power cord OperationLearn Wet Vac Operation and CleaningLearn rope cutting and wicking for line replacementSupport SystemsLearn Phone OperationChecking Voice MailText MessagingI Pad not for personal use of any kindComputers not for personal use of any kindPhones not for personal use of any kindParts and SuppliesLand and Sea account trainingWest Marine ProcessAdvance Auto processSub Contractors ProcessRESNET NetworkMake ReservationsClear ReservationsCk Daily Reservations ScheduleCk Over WatchInput Boat Maintenece TicketClear Boat Maintenance TicketInput Staff Work TicketElectronic Ck In OutReview DashboardCk and use WaitlistManagementMeeting 930 am Tuesday’s FormatDaily production LogTime Change LogRegistrations LogGas TrackerRESNET ReviewBoat InspectionsIncedent ReportsDock Staff ScheduleDock SuppliesDock EquipmentDock Safety BriefCustomer Service IndexHiring StaffTraining StaffStaff AccountabilityStaff FiringSalesUnderstand processHand deliver prospects to membership directorNever try to sell membership, sell the membership directorAlways get prospects name, phone and e-mailPass all prospect info to membership directorAlways have docks ready for salesSupport membership director to make sales at all timesSubmit
