Dock Staff Training Checklist Please enable JavaScript in your browser to complete this form.New Trainee Name *FirstLastTrainer Name *FirstLastDate / TimeDateTimeGetting StartedBBSI Application and Hire paperworkCombination to Dock OfficeShow Keys to boats and officeFacility /Office Security BriefingDress CodeCBC Employee HandbookEmployee Payroll ExplainationEmployee Time SheetsMonthly Dock Staff ScheduleText General Manager Open and Close DocksCommunicate with oncoming Dock MasterWork Place Safety BriefingVADGIF Boat Safety TrainingBoat Usage by Staff PolicyGeneral Marina Conduct BriefingCustomer Service GuidelinesDock OperationsDaily Club Opening Ck ListFloat Plan check OutFloat Plan check InCheck Daily member Boat ScheduleUnderstand Spur of the moment reservationsHelp Forein reservations locallyUnderstand After Hours PolicyUnderstand Before Hours ReservationUnderstand incedent reportingCheck Weather, WundergroundCarry members gear to vessleBoat FuelingCleaning vessles looking in all compartmentsCleaning under seatsHow to Wash VessleHow to Wax VesslesHow to clean and protect canvassHow to clean and protect Eisen GlassHow to Tie a boat to the DockDaily Closing Check ListUnderstand Cleaning supplies usedUnderstand Lubricants UsedMembers information securityBoat Break DownRestart proceeduresCustomer SupportCustomer SafetyEnsure Boat AnchoredEmergency Proceedures, fire, sinking,Customer InteractionCustomer InteractionComplaintsDamage to VesslesFuel problemsPaying for fuelUpchannel customer complaintsSupport SystemsLearn Phone OperationChecking Voice MailText MessagingI Pad not for personal use of any kindComputers not for personal use of any kindPhones not for personal use of any kindHow to Answer the PhoneRESNET NetworkMake ReservationsClear ReservationsCk Daily Reservations ScheduleInput Staff Work TicketCk and use WaitlistSalesUnderstand processHand deliver prospects to membership directorNever try to sell membership, sell the membership directorAlways get prospects name, phone and e-mailPass all prospect info to membership directorAlways have docks ready for salesSupport membership director to make sales at all timesSubmit
