Dockmaster Training Check List Please enable JavaScript in your browser to complete this form.Getting StartedCombination to Dock OfficeKeys to boats and officeFacility /Office Security BriefingDress CodeEmployee Payroll ExplainationEmployee Time cards in squareHow to see Dock Staff ScheduleCommunicate with oncoming Dock MasterWork Place Safety BriefingBoat Safety TrainingOn The Water TrainingArea Knowledge TrainingMember Breaks down on a boat trainingBoat Usage by Staff PolicyGeneral Marina Conduct & ParkingCustomer Service GuidelinesRESNET Account Set upUnderstand members Rights and ResponsibilitiesDock OperationsDaily Opening/Closing Check Listcheck Out/ check out and why getting good pictures is requiredChecking boats for damage upon returnCheck Daily member Boat ScheduleUnderstand incedent reportingCheck Weather, Wunderground Radar on TVUnderstand weather canceling processUnderstand Weather Small Craft Advisory PolicyHow to answer PhonesCarry members gear to vesselBoat FuelingCleaning vessles looking in all compartmentsCleaning under seatsHow to Wash VesselsHow to Wax VesslesHow to clean and protect canvasHow to Tie a boat to the DockUnderstand Cleaning supplies usedUnderstand Lubricants UsedDaily DutiesReservationsCheck Daily member Boat ScheduleUnderstand Spur of the moment reservationsWaitlist ReviewRental Boat Reservations / FareharborUnderstand reciprocal reservationsHelp reciprocal reservations locallyUnderstand Before/After Hours PolicyHow to check Member’s reservation issues if they are having problems bookingUnderstand Boat Maintenece and InspectionPerform weekly inspections using daily duties form onlineChange OilTest batteriesRemove/Inspect/Reinstall propsCk RegistrationsCk Safety Gear on vesslesCk USCGA InspectionInspect / Change VHF RadioInspect / Change Am-FM RadioInspect / Change Bilge PumpInspect / Change Water Impeller on I/OInspect / Change Nav LightsInspect / Change HornsInspect / Change Baitwell PumpsInspect / Change courtesy lightsBoat BreakdownRestart proceeduresCustomer SupportCustomer SafetyEnsure Boat AnchoredEmergency Proceedures, fire, sinking,Contacting USCGHow to Find Customers Whom are lostCustomers Caught in Fog or DarkCustomers Caught in StormsCustomers Whom Have Anchor StuckCustomer who have grounded vesselCustomers whom have alarmsCustomers whom need medical helpTow Vessel (Bow To Stern)Tow Vessel (Hip Tow)Customer InteractionComplaintsDamage to VesselsAvailability of vesslesBilling- Tell them to contact Ginger@carefreeboats.comFuel problemsPaying for fuelGiving Free GasUpchannel customer complaintsTaking accountability for situation cradle to graveEquipmentLearn Tools Hand Tools AvailableLearn Battery TesterLearn Battery ChargerLearn Oil Change KitLearn temp Gun OperationLearn Oil filter toolsLearn Prop Nut ToolsLearn Buffer useLearn 12Volt Test Light OperationLearn 12 Volt Multi Meter OperationLearn Dock Power cord OperationLearn Wet Vac Operation and CleaningParts and SuppliesWhen something is low notify Tod or Ginger for orderingRESNET NetworkMake ReservationsClear ReservationsCk Daily Reservations ScheduleInput Boat Maintenece TicketClear Boat Maintenance TicketInput Staff Work TicketElectronic Ck In OutReview DashboardCk and use WaitlistManagementGas Tracker text pump picture dailyRESNET ReviewBoat InspectionsIncident ReportsDock SuppliesDock EquipmentDock Safety BriefCustomer Service IndexSalesUnderstand processHand deliver prospects to membership director if on siteNever try to sell membership, sell the club lifestyleAlways get prospects name, phone and e-mailPass all prospect info to membership directorAlways have docks, boats & office ready for sales! We get walk ins all the time!!Submit
